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Empleos de work from home, semi bilingue

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    • The flexibility to work 100% remotely with no wasted commute time and travel costs.
    • As a Gaming Support Agent at 5CA, you'll handle customer support issues for…
    • Ver todos los Empleos de 5CA - empleo en Desde casa - Empleos de Support Specialist en Desde casa
    • Búsqueda de salarios: salarios de English Gaming Support Agent - LATAM en Desde casa
    • Ability to work remotely with a reliable internet connection.
    • Availability to work flexible schedules, depending on business needs.
    • Tipo de Empleo:* Tiempo completo (40 hrs/semana).
    • Buscamos un profesional proactivo que brinde apoyo administrativo a firmas de abogados y oficinas de…
    • A natural drive to solve issues on your own and pick up product updates from internal documentation before escalating to management.
    • Paid Training whether onsite or in work at home.
    • This role ensures adherence to implementation processes, validates project execution, manages project and case…
    • Excellent customer service skills to respond to inquiries from a variety of internal and external stakeholders and from individuals of diverse backgrounds.
    • Manage order workflows from creation to completion, ensuring timely processing and proper handling.
    • Workspace: A quiet space to work, an internet connection of…
    • Custumer Service Agent - Weekends Off (LUNES A VIERNES) 40H*.
    • Buscamos un agente bilingüe que brinde apoyo integral en la explicación y gestión de una…
    • Proven ability to work across business, product and technology teams in a matrixed or federated operating model.
    • The application window for this position is anticipated to close in 2 weeks (10 business days) from 11/06/26.
    • Experience using AI tools to work more efficiently…
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    • Custumer Service Agent - Weekends Off (LUNES A VIERNES) 40H*.
    • Buscamos un agente bilingüe que brinde apoyo integral en la explicación y gestión de una…
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    • Ability and willingness to work hours that provide meaningful overlap with U.S. business hours.
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    • Hours:* Full time, with a core overlap of 9 a.m. to 5 p.m. Alberta Time.
    • They need someone who answers quickly, speaks their language and makes them look good.

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Job Post Details

English Gaming Support Agent - LATAM
5CA
·
3.5
Desde casa
Postularse ahora

Detalles del empleo

No se proporcionó información
De Desde casa

Descripción completa del empleo

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About you

  • You speak and write English at an advanced level (minimum C1).
  • You are located in Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, or Peru.
  • You have in-depth gaming knowledge and love anything related to video games.
  • You own a modern gaming PC/laptop.
  • You are a fast learner, take initiative and excel at troubleshooting.
  • You have a dedicated quiet workspace located within your residence.
  • (Optional) Experience in a Customer service environment is a plus.

Technical requirements

  • A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
  • A minimum of 8 GB RAM
  • Windows 11 (All editions except Windows S Mode)
  • A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
  • A GPU with a G3D Rating of 4806, like GTX 760, or stronger
  • 2 monitors
  • A smartphone usable for two-factor authentication that runs at least:
    • Android 10.0 or newer
    • Apple iOS 16.0 or newer

What we offer

  • The flexibility to work 100% remotely with no wasted commute time and travel costs.
  • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
  • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
  • Innovative digital tools and comprehensive training, with access to our library of online training courses.
  • Various learning and career development initiatives throughout the year.
  • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital co-workers and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

  • As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

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