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Benefits Administrator

Auxis
3.5 de 5 estrellas
Barranquilla, Atlántico
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Ubicación

Barranquilla, Atlántico

Descripción completa del empleo

Job Summary:

As a Benefits Specialist I, you will play a pivotal role in managing client relationships and administering various aspects of employee benefits. From assisting with disability claims to ensuring smooth Open Enrollment processes, your responsibilities will encompass a wide array of tasks aimed at supporting both the employer and the employees. Your meticulous attention to detail and proactive approach will be essential in delivering high-quality service and ensuring compliance with benefit
Responsibilities:
  • Client Relationship Management: Act as the primary point of contact for clients regarding benefit-related inquiries and issues, always maintaining a professional and responsive demeanor.

  • Disability Claims Assistance: Assist employees with the disability claims process, providing guidance, collecting necessary documentation, and liaising with insurance providers to facilitate timely claim resolution.

  • Open Enrollment Support: Collaborate with the HR team to coordinate and execute the Open Enrollment process, including communication with employees, enrollment system management, and resolving any enrollment-related issues.

  • Eligibility Management: Ensure accurate eligibility determination for new hires and employees undergoing status changes, updating benefit records accordingly.

  • Qualified Life Events (QLE) Processing: Handle Qualified Life Events promptly and accurately, facilitating necessary changes to employees' benefit elections.

  • Electronic Enrollment Management: Post electronic enrollments in Prism or relevant enrollment systems, verifying data accuracy and completeness.

  • Benefit Adjustment Creation: Generate benefit adjustments as needed, ensuring that employee benefit information is updated accurately in the system.

Skills and Experience:
  • Previous experience of 1 year in benefits administration or a related HR role is a must.
  • Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and employees.
  • Proficiency in HRIS systems, particularly Prism or similar benefits administration platforms.
  • Detail-oriented mindset with the ability to manage multiple tasks simultaneously and meet deadlines.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Willingness to adapt to changing priorities and learn new processes or technologies as needed.
  • Experience in Excel.
  • English – C1
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