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Wave House Cleaning is seeking a highly organized and bilingual (English/Spanish) Virtual Office Assistant to join our remote team. This role involves coordinating dispatch, managing client services, and supporting tasks in scheduling, onboarding, and billing for cleaners. We’re looking for a detail-oriented individual with a solid background in customer service, dispatch, and team coordination.

Job Details:

• Salary: $864 USD/month
• Hours: 40 hours per week
• Availability: Must be available for major holidays and weekends as needed.
• Location: Remote, aligned with the Pacific Time Zone.
• Work Hours: Ranging from 7 AM to 7 PM PDT

Responsibilities:

• Coordinate and dispatch cleaning jobs, ensuring teams are effectively assigned and dispatched.
• Manage client scheduling and respond to service requests promptly.
• Provide high-quality customer service through calls, emails, and chat.
• Oversee onboarding processes and maintain clear, ongoing communication with new team members.
• Assist with billing and invoicing, ensuring all transactions are accurate and completed on time.
• Address inquiries related to property management and cleaning services for residential, commercial, vacation rental, and business office clients.

Requirements:

• Language: Proficiency in both written and spoken English and Spanish. (Candidates must demonstrate strong bilingual communication skills.)
• Experience: Solid background in customer service, dispatch, and team coordination. Experience with scheduling, customer service, or team management in the cleaning industry or property management is highly preferred.
• Workspace: Quiet, distraction-free environment with reliable internet and an updated computer capable of multitasking.
• Skills: Excellent organizational abilities, strong customer service skills, and a proactive approach to managing and coordinating tasks.

Additional Information:

• This is a remote position, allowing you to work from your home office.
• Interviews will be conducted via Zoom.
• We are looking for candidates who can start immediately and who thrive in a dynamic, customer-focused environment.

Job Types: Full-time, Part-time

Application Question(s):

• How would you describe your language skills Basiс, Conversational, Fluent, or Proficient? Please explain in detail.
• Please provide the make year and model of your laptop or computer device used for work.

Education:

• Associate (Preferred)

Experience:

• Online customer service: 3 years (Required)

Language:

• English (Required)

Expected Start Date: 20/01/2025