Empleos en Antioquia

About Us

Barcode Hero is a leader in barcode solutions and labeling technology, providing top-tier products and exceptional customer service. We are looking for a Tech Support Specialist to assist our customers with troubleshooting, product setup, and general technical inquiries.

Job Responsibilities

• Provide technical support via phone, email, and chat to customers experiencing issues with our products and services.
• Troubleshoot software and hardware, barcode scanners, printers, or software.
• Guide customers through installations, configurations, and best practices for product use.
• Document support cases and solutions to enhance knowledge base and improve customer experience.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Educate customers on product features, updates, and maintenance best practices.
• Assist with software licensing inquiries, including activation and renewal.

Qualifications

• Fluent, native, or near-native English proficiency is required
• Experience in technical support, IT help desk, or customer service.
• Strong troubleshooting skills with hardware and software.
• Ability to explain technical concepts in simple terms.
• Familiarity with relevant software, e.g., [BarTender, WMS systems, printers, barcode scanners] is a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple support cases effectively.

Preferred Skills

• Experience with barcode scanners, label printers, and warehouse management systems

What We Offer

• Competitive salary
• Opportunities for professional growth
• Hands-on training with industry-leading technology

Language Requirement

• Fluent, native, or near-native English proficiency is required. Candidates must be able to communicate clearly and professionally with customers.
• As part of the hiring process, applicants will be required to submit a short audio recording to assess spoken English proficiency before being considered for an interview.

Job Types: Full-time, Permanent

Idioma:

• Fluent, native, or near-native English? (Deseable)