Operations Support Analyst (Data & Platforms)

Operations Support Analyst (Data & Platforms) – Medellín
Salary: $4,000,000 – $4,500,000 COP
Location: Medellín (On-site)
Full-time

Why this role is exciting
Join a fast-growing, tech-driven team where operations meets data and systems. This is not a traditional ops role — you’ll be at the center of decision-making, working with real-time data, optimizing processes, and ensuring our platforms run smoothly.
If you enjoy solving complex problems, working with data, and collaborating across teams, this role will give you visibility, impact, and growth.

What you’ll be doing

• Own and improve operational processes across Leads, Collections, Revenue, and Support
• Turn data into insights using Excel/Sheets, SQL, Power BI or Tableau
• Monitor real-time performance and platform health to keep operations running smoothly
• Troubleshoot backend tools (APIs, payment systems, internal platforms)
• Build dashboards and reports to track KPIs and support decision-making
• Work closely with teams like Finance, QA, and Security to solve operational challenges
• Jump into different projects — this role requires someone hands-on and adaptable

What we’re looking for

• Advanced English (C1) — you’ll work with global teams
• Strong skills in Excel / Google Sheets (must-have)
• Working knowledge of SQL and APIs
• Experience in operations, BPO, or fast-paced environments
• Ability to manage multiple priorities without losing attention to detail
• Strong analytical mindset + problem-solving skills

Nice to have

• Experience with tools like Power BI, Tableau, or similar
• Background working with QA, Finance, or Security teams
• Knowledge of project management tools or frameworks

What you’ll get

• Competitive salary
• High-impact role with visibility across the business
• Hands-on experience with data, platforms, and operations
• A fast-paced environment where you can grow quickly and take ownership
• A collaborative team that values initiative and ideas

Before applying
This is an on-site role in Medellín (WFO)
You should have at least 2+ years of experience with spreadsheets
Experience in BPO/contact centers is highly valued

Job Type: Full-time

Application Question(s):

• How many years of Operations management experience do you have?, preferably in a BPO or contact center setting.
• This is a on-site position. Are you okay with WFO?

Experience:

• Spreadsheet Software: 1 year (Preferred)

Language:

• English (Required)

Location:

• Medellín, Antioquia (Required)

Work Location: In person