Empleos de venture global solutions

RedValley, the fast-growing company in Medellín, is looking for an English-speaking, proactive, and strategic, Collections Specialist to join our exciting venture with Zycloan. The Collections Specialist is responsible for managing and recovering past-due accounts for installment products while maintaining positive customer relationships and ensuring compliance with applicable regulations.

Teaming up with a cutting-edge decentralized credit protocol, Zycloan is at the forefront of transforming high-interest consumer lending on a global scale. With a noble mission to make affordable credit accessible to all, especially those overlooked by traditional banking systems. Be part of this groundbreaking movement and help shape a more inclusive financial landscape with us!

What You'll Do

• Contact customers through various channels (phone, email, text) to resolve delinquent accounts and arrange payment solutions
• Evaluate customer financial situations and negotiate achievable repayment plans based on individual circumstances
• Document all customer interactions, payment arrangements, and account updates in the collections management system
• Monitor payment agreement compliance and follow up with customers who miss arranged payments
• Identify and escalate high-risk accounts requiring additional attention or legal action
• Maintain knowledge of federal and state collection laws, including FDCPA compliance

What You'll Bring To The Team

• 2+ years of experience in collections, preferably with installment products
• Strong negotiation and problem-solving skills
• Excellent verbal and written communication abilities
• Proficiency in collections software and Microsoft Office applications
• Detail-oriented with strong documentation skills
• Experience with installment loans or similar financial products
• Bilingual capabilities (Spanish/English, C1 or better)
• Knowledge of credit reporting requirements
• Familiarity with skip tracing tools and techniques

We Offer You

• Competitive base salary plus incentive opportunities
• Comprehensive benefits package including private health insurance for you plus a family member
• Paid time off and holidays
• Professional development opportunities
• Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose
• One-of-a-kind company values and team work culture as well as a meaningful mission and challenging work

Job Type: Full-time

Application Question(s):

• How would you rate your English speaking skills on a scale from 1 to 10?
• What is your salary expectation in COP?

Experience:

• Collections: 2 years (Preferred)
• Financial Products: 2 years (Preferred)