Contractor Staffing Source

Client Success and Accounts Receivable Specialist

At Contractor Staffing Source, we are dedicated to helping contractors build exceptional teams by connecting them with top-tier talent in the construction industry. With a proven history of recruiting over 2,000 skilled employees and maintaining a 90% success rate, we provide cost-effective, efficient hiring solutions designed to meet the unique demands of construction businesses. Our focus on excellence ensures a seamless and professional experience for both clients and candidates.

Website: https://contractorstaffingsource.com/

We are currently looking for a talented individual to join our team as a Client Success and Accounts Receivable Specialist. This hybrid role blends client success management with accounts receivable responsibilities, ensuring client satisfaction while maintaining accurate financial records and timely payment collections. If you're ready to contribute to a company shaping the future of construction staffing, we'd love to hear from you!

Key Responsibilities:

Accounts Receivable:

• Client Communication
• Handle cancellation requests by reviewing terms, addressing client concerns, and ensuring adherence to the required notice period.
• Communicate effectively with clients regarding outstanding balances, payment deadlines, and contract commitments.
• Retention Efforts
• Work with clients to understand challenges or concerns and provide solutions to maintain the relationship.
• Collaborate with internal teams to resolve service issues that may impact client satisfaction.
• Contract and Payment Compliance
• Review client contracts to ensure compliance with terms, including 30-day notices and 12-month commitments.
• Follow up on overdue payments or breaches of contract in a professional manner.
• Implement strategies to collect outstanding payments while maintaining positive client relationships.
• Documentation and Reporting
• Maintain accurate records of client interactions, cancellations, and payment issues in the CRM system.
• Provide regular reports to management on client compliance status and resolution outcomes.
• Collaboration
• Partner with sales, customer service, and billing teams to ensure a seamless client experience.
• Escalate unresolved issues to management with recommendations for resolution.

Client Success:

• Onboarding and Training:
• Guide new clients through the onboarding process, ensuring they understand the product or service and know how to use it effectively.
• Provide training resources or sessions tailored to client needs.
• Relationship Management:
• Act as the primary contact for clients, fostering trust and maintaining regular communication.
• Proactively address client needs, ensuring high satisfaction and loyalty.
• Retention and Growth:
• Monitor client performance metrics (usage, satisfaction) and identify opportunities for upselling or cross-selling.
• Develop and implement strategies to reduce churn and improve retention rates.
• Client Advocacy:
• Represent the client's feedback within the company, driving improvements in product or service offerings.
• Collaborate with internal teams (e.g., sales, marketing, operations) to address client concerns.

Qualifications:

• Experience:
• 2-4 years in client account management, collections, customer service, or a similar role.
• Skills:
• Strong verbal and written communication skills.
• Exceptional negotiation and problem-solving abilities.
• Detail-oriented with the ability to manage multiple client accounts.
• Proficiency in CRM and billing software.
• Familiarity with contract enforcement and compliance.
• Excellent communication and relationship management skills.
• Education:
• Bachelor's degree in Business Administration, Communications, or a related field (preferred).
• Other:
• Ability to handle difficult conversations with professionalism and empathy.
• Comfortable working with sensitive financial and contractual information.

Why Join Contractor Staffing Source?

• Part-Time Position that could move towards a Full-Time Position
• Independent contractor. All payments will be paid through UpWork
• Competitive hourly rate of $6.00 - $7.00, depending on experience. We will pay for all UpWork and transfer fees.
• Work computer will be provided after 3 months.
• Work Remotely: Enjoy the flexibility of working from home.