Empleos de manager en Pereira, Risaralda

IMPORTANT: ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WITH A LOOM VIDEO WILL BE CONSIDERED: https://clientsuccess.agencygrowthteam.com/hiring-csm

Are you passionate about helping businesses grow, building strong client relationships, and making a real impact? If so, join our Client Success Accelerator at Agency Growth Team!

We’re offering a paid internship with a 7-figure digital marketing agency, followed by a full-time placement with a guaranteed role in the agency. Plus, you’ll receive ongoing professional development!

What We Offer:

• Remote work flexibility
• Fun, fast-paced environment
• Competitive salary, bonuses, and benefits
• Monthly team-building activities
• Impressive growth opportunities

Role Overview: As a Client Success Manager (CSM), you’ll be responsible for managing client relationships, ensuring client satisfaction, and promoting retention. Your job is to onboard clients, support their needs, and help them scale through exceptional service and technical support.

Responsibilities:

• Onboard new clients and train them on our systems
• Handle client questions and provide support to ensure satisfaction
• Foster client relationships to ensure long-term retention
• Send regular reports and manage client expectations
• Develop and execute strategies to increase client success
• Track and report client progress using tools like Monday, ClickUp, Asana, and Slack

Requirements:

• At least 2 years of professional experience in Customer Success or Client Experience
• At least 2 years of professional experience in a Digital Marketing Agency or Marketing Related Education will be considered an asset
• Able to self-direct and properly manage one’s time
• Experience in building and maintaining strong relationships with customers
• Efficient with all integrated platforms within the company
• Excellent communication skills, both with clients and cross-departmentally and ability to relay ideas clearly
• Ability to learn quickly and execute at a high level with speed
• Ability to work under high stress and pressing deadlines
• Able to make autonomous decisions of how to handle customers based on company moral/values and set guidelines
• Demonstrated ability to communicate effectively using emotional intelligence, de-escalation tactics and apply strong problem-solving skills
• Availability to work Monday to Friday EST for 40.0 Hours; Must be flexible and able to work additional hours/weekends/holidays if the situation warrants it
• Able to multitask efficiently and without issues
• Generally reachable and responsive to Client Inquiries and team members during working hours
• Strict attention to detail and cross-checking data
• Must be friendly, assertive and able to clearly communicate with clients by phone, video conferencing and email
• Must be organized and able to update agency CRM regularly and maintain documentation on all pertinent client activities.
• Autonomy and ability to thrive in remote work environments
• Ability to show up on daily team Zoom meetings and huddles.

Compensation: Up to 2500USD.

Benefits:

• Fully remote work
• Career growth potential
• Fun, international team
• Work from anywhere!

IMPORTANT: ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WITH A LOOM VIDEO WILL BE CONSIDERED:

https://clientsuccess.agencygrowthteam.com/hiring-csm

Job Type: Full-time