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Are you a dynamic and proactive professional with over 5 years of experience in client management? Aventus LLC is seeking a talented individual to join our team as a Client Success Manager. As a key player in maximizing client satisfaction and engagement, you will play a crucial role in overseeing client success initiatives and fostering long-term relationships.

Position: Client Success Manager
Location: Remote / US and International Travel Required

We’re Aventus -- a boutique customer experience BPO located in Charleston, South Carolina. We launched 10+ years ago, and provide omnichannel support for over 100+ amazing clients with cool, exciting brands across different industries. Our mission is to help empower businesses to grow their companies by improving the most critical factor: customer satisfaction.

Check out our website at www.aventus.com

At Aventus we believe that success in client management isn’t just about solving today’s problems—it’s about anticipating tomorrow’s needs. We read the tea leaves—analyzing trends, behaviors, and feedback to understand what our clients truly want before they even ask. The ability to decode unspoken expectations, foresee potential challenges, and proactively offer solutions is what sets us apart.

As a Customer Success Manager, you’ll be the trusted advisor to our clients, driving long-term success, retention, and growth by fostering deep relationships and delivering strategic, data-driven insights.

Responsibilities:

• Cultivate Client Relationships – Engage directly with clients during key moments such as strategic planning, contract discussions, and unique requests. Build trust by managing expectations, addressing inquiries, and deeply understanding client needs.
• Anticipate & Solve Challenges – Success isn’t just about reacting to problems; it’s about foreseeing them. Use data, client behavior insights, and industry trends to identify risks and proactively deliver solutions before challenges arise.
• Drive Retention & Growth – Maintain a 90%+ client retention rate by ensuring client health, KPI achievement, and exceptional service delivery. Identify expansion and cross-sell opportunities to drive revenue growth.
• Conduct QBRs & Strategic Reviews – Lead Quarterly Business Reviews (QBRs) to assess performance, align on goals, and uncover opportunities for optimization and expansion.
• Resolve Client Issues – Support teams in resolving service issues within SLAs, monitor escalations, and intervene directly when needed. Keep leadership informed of critical challenges.
• Collaborate Cross-Functionally – Work closely with Sales, Account Management, and Operations to ensure seamless client experiences, from onboarding to long-term success.
• Lead Onboarding of New Clients – Take a very hands-on approach to onboarding new clients, ensuring a smooth and efficient process by collaborating with internal teams and clients to meet target timelines.
• Optimize Omni-Channel Experiences – Understand and leverage omni-channel strategies to ensure clients’ needs are met across multiple communication platforms. This includes utilizing, optimizing, and assisting with the setup of automation and AI tools to enhance efficiency and customer experience.

Requirements:

• Experience: 5+ years in a client management role.
• Travel: Willingness to travel within the US and internationally.
• Documentation: A valid US Tourist Visa is required.
• Training: Onboarding training is provided in our Charleston offices in South Carolina; the first month will be spent there with the office team.

Skills and Qualifications:

• Efficiency: Produce significant output with minimal wasted effort.
• English Proficiency: C2 is required
• Tech-Savvy: Can handle multiple CRMs and softwares, and can learn and adapt fast to new technologies.
• Creativity and Innovation: Generate new and innovative approaches to problems.
• Work Ethic: Possess a strong willingness to work hard to get the job done.
• Intelligence: Quickly understand and absorb new information.
• Attention to Detail: Do not let important details slip through the cracks.
• Persistence: Demonstrate tenacity and willingness to go the distance.
• Proactivity: Act without being told what to do; bring new ideas to the company.
• Flexibility and Adaptability: Adjust quickly to changing priorities and conditions.
• Calm Under Pressure: Maintain stable performance under heavy pressure or stress.
• Enthusiasm: Exhibit passion and excitement over work with a can-do attitude.

What Aventus offers:

• Fully remote position.
• Long term career plan with scaling opportunity at short term for over-achievers.
• Competitive base pay + Incentives + Independent Contractor Benefits. Please note we do not offer benefits required by your local government as this is an Independent Contractor role.
• Fully paid training.
• Full Support: We have a great management team! Our team is always supportive and open to feedback. We love sharing new ideas to continue to optimize our processes.
• Positive work environment and work-life balance oriented company.
• Annual Performance Reviews. Get rewarded for your hard work.

If you feel you can rock this position and you are looking for a stable job at a great company please send us your updated CV in English

Job Type: Full-time

Expected Start Date: 07/04/2025