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Colombia

Medellin

Remote

As a Support Engineer, you will partner across operational and development groups to support in-house business applications and deliver continuous improvement efforts.

• Strong written and verbal communication skills; ability to communicate effectively with business users and technical individuals.
• Ability to read through application logs and be able to determine the source of issues.
• Ability to write technical documentation.

  Nice to have:

• Experience supporting production applications and demonstrated ability to understand end-to-end systems and processes.
• Experience with Managing Windows Servers and Linux/Unix Servers.
• Experience with Monitoring and Alerting Tools a. Pagerduty b. Dynatrace c. Elastic Stack d. Grafana.
• Experience with containerization tech such as Openshift and Pivotal Cloud Foundry.
• ITIL experience.
• Knowledge of REST/SOAP and web troubleshooting.
• Experience in acting as an application custodian.
• Experience scripting in bash/shell.
• Experience implementing SRE practices.

• Ensure system stability and prioritize continuous improvement efforts using modern DevOps/SRE and cloud technologies.
• Assist with software deployments both during and after hours.
• Coordinate with global team members across the GAM footprint to ensure system issues are fully resolved.
• Ensure applications supported are compliant with enterprise standards.
• Ensure batch processing is completed (oversight, troubleshooting, issue remediation) and source systems are updated properly to conduct business.
• Create and update support documentation and training on new applications, processes, and system changes.
• Support application health and uptime by setting up and leveraging monitoring and alerting tools.
• Troubleshoot technical application issues and ensure proper handoff from development teams.
• Track and resolve incidents and problems following ITIL standards.

Well-being:

• 10 working days of Paid Day Off within an individual year.
• Up to 15 working days of Unpaid days off within an individual year.

Professional Growth:

• Dedicated professional training – 50% reimbursement of the professional training cost.
• Sombra University courses – enjoy a range of learning opportunities through Sombra University. It offers many educational courses, as well as educational lectures on a variety of topics.
• Sombra Around Tech – community attendance – Sombra unites engineers and experts in several areas: Front-end, Back-end, QA, DevOps, and Вusiness Analysis.
• Mentorship program – available on request.
• UDEMY online course platform – stay up-to-date with the latest technologies and programming languages.
• English courses and Speaking Club – attend English classes twice a week in small groups.

Added advantages:

• Work equipment (Laptop, monitor, and small devices compensation).
• Sombra’s referral program
• If you know someone you believe is a good fit for our cooperation, you can recommend them and get a reward
• Public Holidays – celebrate 18 statutory holidays in Colombia.
• Sombra events – Join Sombra’s traditional events (both online and offline).