Empleos de home office en Rionegro, Antioquia

Position Summary

We’re looking for motivated and highly- skilled Customer Service Representatives to join our team to handle inbound and outbound calls. The ideal candidate is a quick learner, has attention to detail and can converse well with our USA clients looking for quotations for their vehicles.

As the voice of our company, the call center representative must possess excellent communication and interpersonal skills along with genuine enthusiasm in providing customer service to convert calls into successful purchases.

Duties & Responsibilities:

• Handle inbound and outbound calls in a timely manner to best serve our clients and answer their questions
• Convert calls into successful purchases
• Meet personal/team qualitative and productivity targets

Skills & Qualifications:

• Previous experience in a call center (voice account) is required
• Previous experience with a sales account (voice account) is preferred but not required
• High level of attention to detail
• Excellent verbal communication and active listening skills in English
• Ability to multitask and prioritize
• Knowledgeable in basic computer tools/apps (Google Sheets, Docs)

Job Type: Full-time (45 hrs/ 6 days per week)

Salary: $5/ hour + Incentives!

Benefits:

• Paid training
• Permanent Work From Home

Schedule:

• US Time Work Hours
• Includes Weekends

Experience:

• BPO Voice Customer Service/Sales Account: minimum 1 year (Preferred)

WFH Set Up Requirements:

• Personal Laptop/Desktop
• Windows 11- 10th Gen Intel i5 or Ryzen 5 5000 series or higher, 8GB RAM or higher, 256 SSD Storage or higher
• Mac- MacBook Air/Pro M1/M2 256gb storage or higher
• Monitor (Dual Monitor is preferred)
• High-Speed Internet (Wired/Fiber) Minimum 90 Mbps
• Noise Cancelling Headset
• (Enclosed) Dedicated Workspace/Home Office
• Back-up Power Source (Generator/Hi-wattage Power Bank )
• Back-up Internet connection

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Required)