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Empleos de high solutions group sas

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Job Post Details

Operations Supervisor

Solvo Global SAS
2.9 de 5 estrellas
Medellín, Antioquia

Información del empleo

Tipo de empleo

  • Indefinido
  • Tiempo completo

Ubicación

Medellín, Antioquia

Descripción completa del empleo

Join Our Dynamic Operations Team as a Supervisor!

Location: CI TALSA - Carrera 50GG #12Sur-07, Itagüi - Antioquia, Colombia.

Schedule: Monday to Friday - Full Availability.

About Us: At Solvo Global, we believe in growth, well-being, and continuous learning. We offer incredible opportunities for career advancement, comprehensive wellness plans, and an internal training school to help you reach your full potential.

Your Role: We are on the lookout for a passionate Supervisor to lead a diverse and thriving team with one of our exclusive brand partners. Reporting directly to an Operations Manager, you will play a crucial role in driving our team to success.

What You'll Do:

  • Lead and Inspire: Manage a team of 12-18 direct reports, coaching and motivating them to deliver world-class customer service and achieve their best.
  • Operational Excellence: Oversee daily operations, ensuring program goals like service level, quality, and staffing are met.
  • Continuous Improvement: Foster a culture of accountability and personal excellence, driving continuous improvement in all areas.
  • Effective Communication: Keep your team informed about key issues and provide constructive feedback to help them grow.
  • Collaboration: Work with quality assurance, training, and recruiting to share ideas and leverage best practices.
  • Quality Assurance: Develop and audit strategies to ensure top-notch service delivery.
  • Cultural Ambassador: Embody and promote our company values in everything you do.
  • Client Expertise: Become a subject matter expert on your client's business, earning their respect through your knowledge and commitment.
  • Retention Strategies: Implement strategies to maintain acceptable attrition levels.

What We're Looking For:

  • Challenge Lover: Enjoy tackling challenges and developing innovative solutions.
  • Self-Driven: Strive for excellence in everything you do.
  • Motivated and Reliable: Be persistent and dependable.
  • Ethical and Fun: Have strong ethics, integrity, and know how to have fun while working.
  • Growth-Oriented: Continuously set and achieve personal goals.
  • Customer Service Passion: Have a passion for delivering world-class customer service.
  • Team Player: Work successfully with a diverse group of people.
  • Celebration Enthusiast: Understand that fun is part of the equation and celebrate small wins.
  • At least one year of experience as a Supervisor in the BPO industry (no team leader, floor support or related)
  • Advanced English level C1 (This is a client facing position)
  • Excellent personal presentation.

Why Join Us?

  • Career Growth: We offer opportunities for advancement within the company.
  • Wellness Plans: Enjoy comprehensive wellness plans to support your well-being.
  • Training School: Benefit from our internal training school to enhance your skills and knowledge.

Apply Now! Don't miss this opportunity to be part of our amazing team!

Job Types: Full-time, Permanent

Application Question(s):

  • ¿Cuál es tu expectativa salarial? Colocar la cifra en COP
  • ¿Tu expectativa salarial es negociable? Responder solo con "SI" o "NO"

Education:

  • High school or equivalent (Required)

Experience:

  • Supervisor: 1 year (Required)

Language:

  • English (Required)
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