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Job Description

Position Title: Bilingual Collections Agent (Accounts Receivable Agent- Remote in Colombia)

Language (s): All applicants must speak fluent English. Any other language is a plus

Contract Type: Labor / Indefinite Terms

Equip. required: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB

Job Start Date: Immediate

Location: Remote

Country: Colombia

Hours: 8:00 AM to 5:00 PM US CST Monday to Friday

Flexible schedule based on business needs

Reports to: Collections Supervisor/Manager

Company Overview

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.

Job Description

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Essential Duties and Responsibilities include the following:

• Make and receive contacts via telephone, email and chat for assigned accounts
• Use advanced call structures and techniques
• Investigate reasons for non-payment/return
• Negotiates resolution
• Verify return/payment terms, funding sources and process condition
• Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
• Manages a portfolio of accounts to promote efficiency within standards
• Utilize concise notes/updates in corporate/client databases
• Research cases to find viable contact sources when information provided is not current
• Build business cases to support payment/return/write-off decisions
• Track daily metrics and performance to attain required goals
• Demonstrate behaviors reflecting our policies
• Maintain a positive customer relationship
• Exceed standards expressed by the client

Our ideal candidate will possess the following:

• Ability to work a flexible schedule
• Native or fluent speaker of other languages, apart from English, is a plus
• Proficient in Microsoft Office and other industry software
• Knowledge of ERP (SAP, Oracle)
• Ability to build rapport, ask questions, listen and redirect the conversations
• Ability to overcome objections, analyze responses and negotiate resolutions
• Work independently and as part of a team to achieve required metrics and standards
• Solid time management skills
• Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
• Ability to adapt to new business opportunities, challenges and client demands
• Excellent verbal and written communication skills
• Ability to learn and grow with our organization
• Great analytical, critical thinking and problem-solving abilities

Qualifications:

• 2+ years of collections experience
• Preferred Order to Cash experience
• Experience with an automated telephone dialing system and collections database
• Associate's degree in business preferred
• Must be detail oriented, with the ability to work independently.

Job Type: Full-time

Application Question(s):

• Are you comfortable working in Microsoft Excel: making reports, using the vlookup function, pivot tables, etc?

Experience:

• Collection: 3 years (Required)

Language:

• English fluently (Required)

Application Deadline: 10/12/2024