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Mission, Scope, & Key Responsibilities of the Position
As a Leasing & Admin Assistant, your mission is to provide essential administrative and operational support to the Regional Manager.
The key responsibilities for this role are as follows:
Leasing Administration: leverage our digital marketing platforms, social media channels, and communication tools to engage with potential residents, showcase properties virtually, and guide them through the leasing/sales process.
- Collaborate with property managers for property tours and showcase available units.
- Address inquiries, concerns, and requests in a professional and timely manner to build rapport with potential residents and establish trust.
- Direct lead management when CM vacant seat/ vacations, etc
- Assist applicants throughout the application process, ensuring a seamless process.
- Prepare and process lease agreements.
- Maintain accurate and up-to-date resident records.
Project Management: Coordinating, tracking, monitoring, and communicating the project workflows to ensure our teams meet crucial project milestones and deadlines.
- Document Management: Collecting critical data and other paperwork.
- Communication Hub: Coordinating between our internal teams and external stakeholders like sellers, agents, lenders, vendors, and title companies.
- Workflow Tracking: Ensuring all milestones and deadlines are met to avoid delays or penalties.
- Problem Solving: Addressing issues that arise.
Resident Relations:
- Greet and welcome inbound resident calls
- Address resident concerns and complaints promptly and professionally.
- Engage with residents via social media, Google reviews, and other review platforms.
Legal & regulatory compliance: Data auditing, tracking, monitoring, processing, and reporting to ensure our communities are meeting local, state, and government legal requirements.
- Conduct regular audits and reviews to identify potential risks and ensure compliance.
- Communicate and collaborate with cross-functional teams to ensure the successful processing and renewals of licenses, permits, taxes, and insurance policies.
- Analyze audit findings, prepare reports, and recommend corrective actions.
- Investigating, researching, and resolving compliance issues and backlogs with local, state, and government agencies
- Track, monitor, and maintain accurate and up-to-date compliance and insurance documentation.
Qualifications & Requirements
- A bachelor's degree in real estate, business, accounting, or a related field is preferred.
- Min 2 years' comparable experience in back office environments. Property management, finance, data analysis, accounting, bookkeeping, auditing, or administrative experience preferred
- Excellent English (verbal & written)
- Excellent interpersonal and communication skills.
- Excellent organizational and time management skills.
- Attention to detail and accuracy.
- Ability to monitor and prioritize multiple workflows, tasks, and deadlines.
- Problem-solving and resourcefulness.
- High Sense of urgency and ownership
- Strong computer skills, including proficiency in Microsoft Office Suite and property management software.