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Billingual Customer Service (Back Office)- Remote Colombia
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- Any other language is a plus.
- Contract Type: Labor / Indefinite Terms.
- Solid time management skills.
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Job Post Details
Billingual Customer Service (Back Office)- Remote Colombia - job post
Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.Sueldo
- $2.500.000 por mes
Tipo de empleo
- Full-time
Ubicación
Descripción completa del empleo
Job Description Position Title:
Bilingual Operational Support
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type: Labor / Indefinite Terms
Equip. required: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB
Job Start Date: Immediate
Location: Remote
Country: Colombia
Hours: 8:00 AM to 5:00 PM US (EST/CST) Monday to Friday Flexible schedule based on business needs
Reports To: Operational Support Manager
Company Overview D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients. Job Description The operational support conducts an interface within the operations team (collections / accounts receivable agent) and the client.
Essential Duties and Responsibilities include the following:
● Zendesk tickets
● Reviewing Ops requests to the client for accuracy and content
● Ensure New tickets are sent to the client in a timely manner
● Following up with the client on open tickets
● Escalating aged tickets to Client Management for assistance
● Reviewing client systems to self-serve Ops requests where we have access
● Make and receive contacts via telephone, email and chat for assigned duties
● Use advanced call structures and techniques
● Utilize concise notes/updates in corporate/client databases
● Demonstrate behaviors reflecting our policies
● Maintain a positive customer relationship
● Exceed standards expressed by the client
● Working with International/Latam tickets (backup requests, payment requests, general collection inquiries)
Qualifications:
● Ability to speak fluently and write clearly in English
● Attention to detail
● Excellent written and verbal communication skills
● Ability to work in multiple systems
● Adaptable to change in a fast-paced work environment
● Ability to manage multiple projects and priorities
● Proficiency in MS Word and Excel
● Ability to build rapport, ask questions, listen and redirect the conversations
● Ability to overcome objections, analyze responses and negotiate resolutions
● Work independently and as part of a team to achieve required metrics and standards
● Solid time management skills
● Knowledge in customer service or BPO industry (2+ years)
● Ability to adapt to new business opportunities, challenges and client demands
● Excellent verbal and written communication skills
● Ability to learn and grow with our organization
Tipo de puesto: Tiempo completo