Empleos de customer success manager

Client Success Manager / Onboarding Specialist -- Remote, English

*VIDEO APPLICATION ONLY*

Do not send a résumé. The ONLY way to apply for this position is to send us a short video introducing yourself.

If you send a résumé without a video, your application will not be reviewed.

LaunchOD is a marketing agency that helps optometry practices attract and convert new patients. This is an exciting opportunity to work with a growing North American digital marketing company that values professionalism, clear communication, reliability, client care, and a supportive team culture.

We want people who take pride in doing excellent work, enjoy helping clients, communicate well, stay organized, and want to be part of a team where capable people are trusted, supported, and appreciated.

We are looking for a highly organized, dependable Client Success Manager / Onboarding Specialist to help us deliver an excellent client experience from the moment a new client joins.

This is a client-facing, operations-focused role.

Your main responsibility is simple: Communicate with clients and make sure service delievery stays organized.

Responsibilities

• Welcome and onboard new clients
• Conduct onboarding calls by Zoom
• Collect required information, logins, photos, offers, approvals, and account access
• Follow up with clients when information is missing
• Keep onboarding projects moving forward and on schedule
• Communicate professionally with clients by email, messaging, and Zoom
• Maintain client checklists, notes, tasks, and deadlines
• Coordinate with advertising and technical team members
• Monitor client accounts and make sure promised work is being completed
• Identify delays or problems before they become bigger issues
• Keep clients informed about progress and next steps

Who We Are Looking For

We are looking for someone who is:

• Exceptionally organized
• Detail-oriented
• Reliable and consistent
• Excellent at following up
• Comfortable managing multiple clients and deadlines
• Confident communicating with business owners
• Comfortable leading Zoom calls
• Professional and friendly
• Comfortable learning new software
• Good at following systems, checklists, and processes
• Proactive rather than waiting to be told what to do
• The type of person who notices when something has been forgotten and takes action

*IMPORTANT: VIDEO APPLICATION REQUIRED*

English Requirement

C1 or C2 English proficiency is required.

You must have excellent spoken and written English and be able to communicate confidently and professionally with North American clients by email and on Zoom calls.

*SUBMIT A SHORT VIDEO EXPLAINING YOUR QUALIFICATIONS AND WHY YOU WANT TO WORK WITH LAUNCHOD*

Software

You may work with:

• GoHighLevel
• Meta Business Manager
• Google Drive
• Google Sheets
• Zoom
• Project management software

You do not need to already know every platform.

We care more about your ability to learn software quickly, stay organized, and follow through.

Previous agency experience is an asset, but it is not required.

Experience

Experience in any of the following is helpful:

• Client Success
• Customer Success
• Client Onboarding
• Account Management
• Project Coordination
• Executive Assistance
• Marketing Agencies
• SaaS companies
• GoHighLevel

We would rather hire an exceptionally organized person who can learn our software than someone who knows the software but struggles with organization and follow-through.

Schedule

This is a remote, part-time position that can lead to full time if you desire.

You must be available Monday to Friday during North American Eastern Time business hours.

Approximately 10–30 hours per week, depending on workload, with the potential for additional hours.

Compensation

COP 25,000–50,000 per hour, depending on experience, English proficiency, communication skills, and demonstrated organizational ability.

How to Apply

Please send a short 2–3 minute video answering the following questions:

• Tell us about a job where you had to manage multiple clients, projects, or deadlines at the same time and stay organized.
• What system do you personally use to make sure nothing gets forgotten?
• Tell us about a piece of software you had never used before and how you learned it.

The video does not need to be professionally produced.

A simple Loom or phone video is completely fine.

We are looking for someone who is organized, dependable, articulate, comfortable with technology, and takes ownership of getting things done.

Job Type: Part-time

Expected hours: 10.0 – 30.0 per week

Application Question(s):

• You must submit a short video to apply for this job. Are you willing and able to do this?

Work Location: Remote