Empleos de customer service remote

Antenna is the leading provider of data and analytics for subscription media services in the U.S. Antenna's standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by some of the most recognized and respected brands across media and entertainment sectors. Using a proprietary AI-powered approach, Antenna connects subscription activities with real consumer viewership to provide services, studios, and creators with an unmatched, market-wide view of subscriber behaviors to better understand acquisition, retention, and engagement.

We're looking for a Data Services Analyst to join our Insights & Analytics team to ensure accurate and timely delivery of data and custom reports to internal stakeholders and our customers. In this role, you’ll be expected to partner with our Insight Analysts, Client Services, Sales, and Marketing to deliver high quality custom data solutions that enable our customers to make key business decisions with zero friction. In this role, you will deliver standard and custom data sets and answer ad-hoc requests. The incoming Data Services Analyst will join a collaborative team who requires a reliable, high performing team member who delivers data accurately and on-time. A candidate who is interested in a career in data will find a lot of opportunities for growth at Antenna.

You will report to our Director, Insights & Analytics. Antenna is a remote-first company, and we are looking for candidates who can work during US business hours; you should be based in a US time zone (Eastern, Central, Mountain, or Pacific).

What You’ll Do

• Leverage our complex data pipeline to design custom data solutions that ensure accurate, and timely delivery of data to internal and external stakeholders
• Proactively collaborate with the commercial team, as well as our customers, to identify opportunities for Antenna data to drive high impact strategic decisions
• Partner with our technical and commercial teams to ensure that custom data products are shipped rapidly without compromising on Antenna’s high data quality standards

What the Day-to-Day Looks Like

• Review your tasks and scope of work as assigned in Jira; work with Insight Analysts, Client Services, Sales, or Marketing to ensure requirements are clearly defined
• For each task, determine how to extract data - Antenna’s proprietary interface, custom SQL, etc.
• Peer review team queries and/or deliverables for accuracy and clarity
• Work with the team to continuously train generative AI tools that assist in shipping data products
• Learn about new Antenna metrics and why it matters to our customers and the broader subscription economy

Who You Are

• Strong knowledge and experience with SQL, Excel and business intelligence tools e.g. Looker, Redash (3+ years)
• Ability to organize and analyze large amounts of data with great attention to detail and accuracy
• Strong critical thinking and analysis fundamentals, and passionate about applying them to solve complex, open-ended problems
• Proven track record of collaborating with internal and external stakeholders to improve operational processes, prioritizing customer needs
• Communicate complex technical analyses with ease, and value actionable feedback and respectful candor
• Self-starter with the capacity to deliver on multiple initiatives, prioritize time and resources, and meet deadlines in a fast-paced startup environment
• Advanced English proficiency (B2-C1) Please submit a resume in English language in the application.
• Bonus: Passionate about the Subscription Economy – streaming and the rest – and have a deep understanding of key players in the digital subscription market
• Bonus: 2+ years of Python experience developing custom solutions related to automation, AI, exploratory analysis, or ETL design
• Bonus: Hands-on experience working with AI tools like Claude Code, GitHub Copilot, Cursor, or similar

Antenna’s Benefits

• Work from anywhere during US business hours
• Competitive compensation, including participation in Antenna equity program
• Mentorship from experienced executives
• Opportunity to grow and impact a rapidly growing start up
• Travel to In-person team off-sites (visa-permitting)

About Antenna

Antenna is the leading provider of data and analytics for the U.S. Subscription Economy. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are used by some of the most trusted brands across media and entertainment sectors to better understand subscriber behavior and successfully navigate the rapidly changing consumer subscription landscape.

Founded in 2019 by Jonathan Carson, a successful serial entrepreneur with deep roots in data and analytics, and Rameez Tase, a seasoned executive in media and analytics, Antenna’s mission is supported by top investors with global expertise in media and technology: Raine Ventures, BDMI, UTA Ventures, and many more. Antenna is powered by a dedicated group of individuals who are intellectually curious, passionate about service, and committed to supporting the needs of Antenna clients and each other every day. As a small remote-first team, Antenna team members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.

https://www.antenna.live/