Empleos de customer service

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position.

About your new role:

We are seeking a Director of Procurement to build and lead our global sourcing and vendor strategy as we scale a high-growth technology services business. This role is critical to establishing the commercial foundation that enables rapid expansion, strong margins, and reliable customer delivery.

You will own supplier strategy, contract negotiations, and procurement operations while working closely with Product, Engineering, Sales, and Finance to support fast, efficient growth.

Key Responsibilities

Global Procurement & Vendor Strategy

• Own end-to-end procurement strategy for bandwidth, last-mile services, and related technology services.
• Build and manage strategic relationships with global carriers, access providers, and technology vendors.
• Lead vendor onboarding, contract negotiation, pricing structures, and lifecycle management.
• Develop sourcing strategies that balance speed, scalability, cost efficiency, and service quality.

Startup-Scale Execution

• Establish procurement processes, tools, and governance from the ground up.
• Support rapid infrastructure expansion, new market entry, and customer onboarding.
• Partner with Engineering and Product to align sourcing decisions with the product roadmap.
• Act as a hands-on leader who can operate at both strategic and execution levels.
• Develop a high-performing team, driving collaboration, accountability and operational excellence

Commercial & Margin Focus

• Drive cost optimization and margin protection across services.
• Support deal-level sourcing and commercial approvals for strategic and enterprise customers.
• Partner with Finance to build scalable cost models and forecasts that support growth.

Operational Discipline

• Track vendor performance, SLAs, and commercial KPIs to ensure reliable delivery.
• Improve data quality, contract visibility, and procurement efficiency through automation and systems.
• Identify risks early and implement mitigation strategies across the supplier ecosystem.

Qualifications

• 3-5+ years of experience in telecom vendor management roles.
• Deep experience negotiating with global carriers and access providers.
• Ability to leverage existing relationships within the telecom industry.
• Proven ability to build procurement functions in fast-growing or early-stage environments.
• Strong commercial mindset with a track record of margin improvement.
• Comfortable operating with ambiguity, limited structure, and rapid change.

Why you'll love life at Command|Link:

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.