Skip to main content
Publica tu HV - Deja que las empresas te encuentren

Empleos de customer service

Clasificar por: -

Otros candidatos también buscaron:

virtual assistant
servicio al cliente
customer service remote
customer service representative
remote
customer support
track trace

Job Post Details

Este empleo caducó en Indeed
Entre otros motivos, esto podría deberse a que la empresa ya no acepta postulaciones, no está contratando de forma activa o está evaluando las postulaciones.

Trilingual Client Care Consultant (EN-SP-POR) - job post

Visa
3.9 de 5 estrellas
Bogotá, Cundinamarca
Tiempo completo

Ubicación

Bogotá, Cundinamarca

Descripción completa del empleo

Company Description


Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.


Job Description


This individual contributor role involves solving complex problems and identifying innovative solutions.

  • Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
  • Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
  • Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
  • Lead complex cross-functional initiatives between clients and internal teams.
  • Coordinate resources to achieve Visa and client goals.
  • Resolve client inquiries promptly and maintain updated support documentation.
  • Build strong relationships with key clients and stakeholders.
  • Represent clients within Visa to prioritize enhancements.
  • Identify operational improvements to boost service quality and efficiency.
  • Report project accomplishments to senior management.
  • Act as a liaison, providing problem management and system enhancement support.
  • Educate clients on best practices.
  • Manage complex change requests, negotiating and managing expectations.
  • Serve as an escalation point for complex issues.
  • Notify clients of critical problems or maintenance outages.
  • Stay informed about payment industry trends and Visa products.
  • Coach new staff and identify training opportunities.
  • Escalate issues to department management when necessary.
  • Assist in leading department projects and initiatives.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.


Qualifications

Basic Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an - - Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • Excellent communication skills (written and verbal).
  • Strong analytical and problem-solving skills.
  • High attention to details.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.
  • Understanding of credit card processing, payments gateways, and related technologies.
  • Sound business decision-making, goal setting, and achieving high-quality operational results.
  • Prioritization and management of customer expectations, both in team and independent settings.
  • Developing and managing adaptable plans in changing environments.
  • Excellent interpersonal skills with a proven record of customer satisfaction.
  • Solid organizational, conceptual, and logical problem-solving abilities.
  • Strong relationship management, strategic thinking, and problem-solving skills.
  • Ability to establish productive working relationships.
  • Efficient in Microsoft office (Outlook, Excel, Word and Power Point).
  • Fluent in Spanish, English and Portuguese.
  • Experience in customer support role in financial services or payments card industry.
  • Excellent troubleshooting skills.

Additional Information


Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Deja que las empresas te encuentrenPublica tu HV