Empleos de customer service

SD Solutions is looking for a talented Virtual Card Supplier Enablement Specialist to step onto a fintech unicorn rocketship

Company offers a hybrid format of work: (hybrid office visit - 3 days in the office/2 remote). The office is located in Edificio Select, Cra. 29c, El Poblado, Medellín, Antioquia, Colombia.

The Supplier Enablement specialist is part of a growing team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. This role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing. The specialist will manage vendor data in a CRM, track vendor communications, and ensure suppliers are successfully enabled to accept virtual card payments.

Responsibilities:

• Research, qualify, and enroll our customers’ suppliers in Tipalti’s virtual card payment program and supplier network through email campaigns and outbound calling
• Educate the supplier on the value of accepting virtual cards
• Identify and overcome objections through active listening and effective and professional communication
• Guide the supplier through the enrollment process while providing an outstanding customer experience
• Efficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detail
• Meticulously document responses so that Tipalti can process payment transactions appropriately on behalf of our clients.
• Gather all of the payment instructions, required information, and delivery method (Web portal, IVR, etc.) to execute payments accurately.

Requirements:

• Excellent written and verbal English communication skills
• Strong negotiation and customer service skills with high attention to detail
• Ability to exceed weekly and monthly performance metrics and quality assurance goals while maintaining a high level of customer experience
• Ability to stay self-motivated to achieve high volumes of outbound calls and exceed enrollment and payment metrics
• Ability to work in a fast-paced, deadline-driven environment
• High standards of integrity
• 1-2 years of outbound sales experience (B2B sales experience in virtual card, ePayables, commercial card, merchant processing, or eProcurement)
• Proficiency with CRM tools (Salesforce)
• Experience working with Excel and ticketing systems (Zendesk)
• Experience with payment systems and/or working at a Fintech company

About the company:

Tipalti is transforming finance and helping the hottest companies grow and scale their global finance operations. We’re also growing through a sustainable business model and looking to remove days of finance work every week so business leaders can focus on building a future-proofed, best-in-class finance operation. World-changing businesses like Amazon, Twitch, Twitter, and Roblox use Tipalti to automate and scale their finance operations. The only way we can continue to support companies looking to transform their FinOps functions through our platform is with great people. It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

Job Type: Full-time