I worked in the Project WPP \ IBM Advertising agency
MAC and Windows environments. Participate VoIP project with tasks such as receiving the equipment and unboxing get and ready to the team, installing switches on the rack, test every network point, MS office applications (office 2003-2016 - O365).Management of active directory create and deletion of user accounts. Address user tickets regarding hardware, software and networking, installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support. Manage inventory of new and replacement equipment and claim equipment warranties from suppliers such as DELL, IBM, HP.