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Customer Support Representative – Remote Contractor (Latin America)

WithMe, Inc. is partnering with exceptional client support professionals across Latin America through Deel, our global contractor platform. As a remote Customer Support Representative, you’ll play a critical role in delivering timely, accurate, and empathetic support to our clients and residents , helping maintain trust and satisfaction across every interaction.

Hired through Deel as a full-time independent contractor, you’ll work closely with our Customer Support, Operations, and Client Experience teams to independently manage client inquiries, resolve issues end-to-end, and ensure a seamless support experience across multiple channels. This role is ideal for customer-focused professionals who are confident handling support independently, thrive in fast-paced environments, and take ownership of their work.

What You’ll Do
As a key member of the Customer Support team, your responsibilities will include:

• Independently resolving client and resident issues via email, chat, and phone
• Managing help tickets end-to-end, ensuring accurate documentation and timely resolution
• Monitoring device statuses and proactively communicating required actions or updates to clients
• Handling outbound follow-ups to provide updates and ensure client satisfaction
• Placing product orders and tracking deliveries with full ownership
• Collaborating cross-functionally with Operations and Client Experience teams to resolve issues
• Following established procedures while identifying opportunities to improve efficiency and client experience

What We’re Looking For
We’re hiring for ownership, reliability, and customer obsession. You’ll thrive in this role if you:

• Have at least 1 year of professional experience in a customer-facing or support role
• Are comfortable managing client inquiries independently across multiple channels
• Communicate clearly and professionally in English (B2 CEFR level or higher)
• Have strong attention to detail and consistently document work accurately
• Are tech-savvy and able to navigate ticketing systems, email, chat, and phone tools
• Take a proactive, self-directed approach to problem-solving
• Work effectively and independently in a fully remote environment
• Stay calm, organized, and solutions-focused when handling multiple priorities

Why WithMe?

• 100% Remote – work from anywhere in Latin America
• Contractor status via Deel
• Transparent, values-driven company culture
• Collaborative, smart, and forward-thinking team
• Opportunity to contribute directly to a fast-growing, innovative company
• Real impact on process improvement and client experience as we scale

Ready to Join Us?

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you. Click “Apply” to submit your resume in English and tell us why you’re excited to support WithMe’s Client Experience Team!

Job Type: Full-time

Expected hours: 40.0 – 42.0 per week

Application Question(s):

• This role requires regular communication in English, both written and spoken. How would you describe your level of proficiency in English? (Beginner, Intermediate, Advanced, or Fluent)
• The schedule for this role is Friday through Tuesday from 8:00am to 4:00pm Central Time. Are you able to work 42 hours per work during that time?

Language:

• English (Required)

Work Location: Remote