Empleos en Moniquirá, Boyacá

Virtual Assistant – Customer Service Administrator (Fully Remote)

Resume must be submitted in English. Resumes in Spanish will not be reviewed.

Strong English fluency (spoken and written) is required. Spanish is a significant advantage.

We are a fast-growing U.S. legal finance company seeking a reliable Virtual Assistant / Customer Service Administrator to join our remote team. You will support client intake, contract processing, and day-to-day administrative work while delivering excellent service.

Primary Job Duties

• Assist with taking client applications and processing them for approval
• Prepare and send contracts for signature by the client and their attorney
• Follow up to ensure contracts are signed and funded
• Answer incoming calls and support client intake
• Create and update client files in our CRM (Salesforce preferred)
• Perform accurate data entry and administrative support
• Communicate effectively across multiple departments
• Multi-task and adapt quickly in a fast-paced environment

Required Qualifications

• Excellent oral and written English communication skills
• Strong computer skills (Microsoft Word and Excel required; Salesforce preferred)
• Proven ability to multi-task with accuracy and attention to detail
• Strong organizational, problem-solving, and customer service skills
• Self-motivated with sound judgment
• Ability to follow processes and meet deadlines consistently
• 1+ year remote or administrative/customer service experience
• Available full-time, Monday–Friday, 8:00 AM – 5:30 PM U.S. Eastern Time

Preferred Qualifications

• Experience working for a U.S.-based company (legal or legal-finance preferred)
• Paralegal, legal assistant, or client-intake background
• Bachelor's degree or equivalent professional experience
• Spanish language skills

Technical Requirements

• Windows 10 PC (minimum 8GB RAM) – No Apple/Mac computers
• Reliable high-speed internet suitable for VoIP + reliable internet backup
• Reliable power backup
• Webcam and ability to communicate via Zoom
• Noise-cancelling headset (required for calls)

Schedule & Compensation

• Pay: From 19,054.00 COP per hour (approximately $6.24 USD per hour at current exchange rates)
• Engagement type: Independent contractor
• Hours: 8:00 AM – 5:30 PM U.S. Eastern Time, Monday–Friday
• Job Type: Full-time, Hourly
• Work Location: Fully Remote (Work from Home)
• Expected hours: 40 per week

This role is ideal for someone who is dependable, adaptable, detail-oriented, and comfortable following clear processes.

Important – Application Process

If we are interested, we will contact you and request a short voice recording summarizing your work experience. Following directions is critical in this role. Please do not call or email. Only candidates who follow the stated process will be considered.

We encourage applicants of all ages to apply.

Job Type: Full-time

Application Question(s):

• Is your resume written in English?
• Do you have a Windows PC (not Mac) with at least 8GB RAM?
• Are you available Monday–Friday 8:00 AM – 5:30 PM U.S. Eastern Time?
• In 1-2 sentences, describe one task you personally performed in Salesforce -not a general description of what Salesforce is. If you haven't used Salesforce, describe your experience with a similar CRM instead.
• Please read this question fully before answering. Start your answer with the word "Confirmed," then briefly describe your experience with a cloud\-based business phone system (such as RingCentral, 8x8, Dialpad, or Vonage), including one specific feature you used (for example: call queues, call transfer, SMS)

Work Location: Remote