Empleos en Bogotá, Cundinamarca

Job Overview

Job Title: Administrative Virtual Assistant (Remote) Contract Type: Prestación de Servicios Compensation: $2,000,000 COP Net / Month (You are responsible for your own parafiscales/seguridad social) Location: Remote (Colombia) 20 Hours per week.

About Us We are a fast-growing racquet sports management company based in the US. We run high-quality coaching programs across multiple communities. We are looking for a highly organized, tech-savvy Virtual Assistant to be the "backend engine" of our operations.

Schedule & Workload This role requires a flexible but reliable approach to accommodate our operational spikes:

• Daily Core Hours: You will need to be online for a set block of time every weekday (e.g., 9:00 AM - 1:00 PM EST) to handle inbound customer service emails and daily reports.
• Peak Billing Days: The workload will be significantly heavier during the last three days and the first three days of every month. This is when all customer uploads, recurring billing, and payroll prep must be executed flawlessly.

Equipment Requirements

• You must own a fast, reliable computer.
• You must have a highly stable internet connection (a backup connection or hotspot is a plus).

Key Responsibilities

• Billing & Database: Upload new customers into our system (Serve Tennis) and process monthly recurring charges accurately.
• Payroll Prep: Calculate coach hours weekly/monthly and prepare the payroll files for executive approval.
• Reporting: Pull weekly and monthly sales, retention, and class capacity reports for the leadership team.
• Customer Support: Answer basic inbound billing and scheduling inquiries via text or email, and deploy Net Promoter Score (NPS) surveys.
• Digital Admin: Sync new customer data to our email marketing lists and update company policies on our website.

What We Are Looking For

• Fluent English: You must have excellent written English to communicate directly with our US-based customers.
• Hyper-Organized: You love spreadsheets, double-checking your work, and following standard operating procedures (SOPs).
• Tech-Savvy: You can easily navigate CRMs, billing software, and communication tools.
• Self-Starter: Under a prestación de servicios contract, we expect you to manage your own time efficiently to meet our deadlines.

How to Apply: Please submit your resume and a brief message in English explaining why you are a great fit. Important: Please start your message with the word "Pickleball" so we know you read this entire description.

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Job Type: Part-time

Work Location: Remote