Empleos de Is en Barranquilla, Atlántico

**ENGLISH ONLY** - Please do not apply if your English speaking & writing skills are not excellent.

**EST TIME ZONE** - Do not apply if you can't work Easter Time zone.

**MSP & KASEYA PRODUCT KNOWLEDGE REQUIRED** - Only apply if you have experience working for a Managed Service Provider (MSP) or have used Kaseya products. A Kaseya certification is a plus.

Job Summary
We are seeking a proactive and customer-focused Help Desk Technician to join our dynamic IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing prompt and effective solutions to ensure seamless technology operations. Your expertise in troubleshooting hardware and software problems, managing computer systems, and supporting various operating environments will be vital in maintaining high levels of user satisfaction and operational efficiency. This position offers an exciting opportunity to develop your technical skills while making a tangible impact on organizational productivity.

Duties

• Provide comprehensive technical support to end-users via phone, email, or remote access tools, resolving issues related to hardware, software, and network connectivity
• Troubleshoot and resolve software problems across multiple platforms including Windows, macOS, and Linux operating systems
• Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance
• Assist with computer management tasks including user account setup, Active Directory administration, Group Policy Object (GPO) configuration, and software deployment using tools like SCCM and Jamf
• Support network administration activities including configuring and maintaining LAN (Local Area Network), VPN connections, DNS settings, firewall rules, TCP/IP configurations, and Meraki network devices
• Utilize IT service management tools such as ServiceNow, BMC Remedy, Jira, or Freshservice for ticket tracking and incident resolution
• Perform routine maintenance on IT infrastructure components like Windows Server environments and network hardware to ensure security and stability
• Collaborate with team members to escalate complex issues when necessary and document solutions clearly for future reference
• Maintain up-to-date knowledge of emerging technologies and best practices in help desk support

Experience

• Proven experience providing technical support in a help desk or desktop support role with a strong understanding of IT infrastructure components
• Hands-on experience troubleshooting hardware issues involving computer hardware components and peripherals
• Familiarity with operating systems including Windows (Windows 10/11), macOS, Linux distributions, and Windows Server environments
• Knowledge of networking fundamentals such as TCP/IP protocols, DNS management, VPN setup, firewall configuration (including Meraki), LAN/WAN architecture, and network security best practices
• Experience working with remote support tools like TeamViewer or AnyDesk is a plus
• Proficiency with enterprise management tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, ServiceNow or BMC Remedy for ticketing and asset management
• Strong communication skills to effectively assist users of varying technical backgrounds while maintaining professionalism under pressure
• Ability to analyze issues quickly using critical thinking skills to identify root causes and implement effective solutions efficiently

Join us if you’re passionate about delivering exceptional IT support! We value energetic problem-solvers eager to grow their expertise in a fast-paced environment. Your dedication will help keep our organization’s technology running smoothly while advancing your career in information technology support.

Job Type: Full-time

Application Question(s):

• Can you work in the Eastern Time Zone?

Experience:

• MSP: 1 year (Required)
• Kaseya Products: 1 year (Required)

Language:

• English (Required)

Work Location: Remote