Empleos de English en Cota, Cundinamarca

Job Description:
We are seeking a highly organized and detail-oriented Bilingual Virtual Assistant (Spanish/English) to support a growing home care operation. This role combines responsibilities in reception, patient intake, scheduling, and quality assurance support, making it ideal for someone who can multitask and communicate effectively in a fast-paced healthcare environment.

HIPAA certification is required to ensure proper handling of sensitive patient information and compliance with healthcare privacy standards.

Key Responsibilities:

Call Handling & Coordination:

• Answer incoming calls and route them to the appropriate team member or department
• Provide general information about services in a professional and friendly manner

Patient Intake & Referrals:

• Receive and process new patient referrals from hospitals, physicians, and families
• Collect and review patient information, including medical history, insurance details, and care needs
• Verify insurance eligibility and benefits
• Track referrals and update patient status until services begin

Scheduling & Care Coordination:

• Schedule appointments, including assessments, and manage calendars efficiently
• Coordinate with nurses, caregivers, and scheduling teams to arrange services
• Communicate with patients, families, hospitals, and healthcare providers regarding care plans

Systems & Documentation:

• Maintain accurate and organized digital filing systems
• Enter and update patient information in electronic health record (EHR) systems
• Ensure all intake forms and documentation are complete and accurate
• Assist with tracking and updating internal systems

Quality Assurance & Operations Support:

• Assist with authorizations, referrals, retention efforts, and insurance communications
• Support quality assurance processes by ensuring accuracy and proper documentation
• Collaborate with team members on various projects as assigned
• Maintain strict HIPAA compliance and confidentiality of all patient records

Qualifications:

• Fluency in both English and Spanish (required)
• HIPAA certification (required)
• Proven experience in a similar role (virtual assistant, intake coordinator, call handling, or QA support)
• Strong organizational and multitasking skills
• High attention to detail and accuracy in record-keeping
• Excellent communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Experience with EHR systems; familiarity with HHAeXchange is a plus

Sign-On Bonus:

₱1.03 Million Sign-On Bonus available for successful candidates, subject to company terms and conditions.

Job Types: Full-time, Permanent

Work Location: In person